Hub home potential — Microhub or Macrohub — is the field that separates a contact record from a sales intelligence database. That classification tells you whether a successful sale at this address would anchor a neighborhood installation cluster, not just a single unit sale.
For Vivint's installation model, a Macrohub home has the signal geometry and neighborhood density to serve as a wireless relay node for surrounding properties. Identifying it during the initial door knock — before the sale closes — changes how the rep prioritizes re-visits and how the installation team plans their route. A street with three identified Macrohub potentials and seven Microhub adjacencies is a different business case than three isolated single-unit sales scattered across a development.
The Door Result Field as Daily Productivity Accounting
Five states: Not Home, Not Interested, Home But Re-Visit, Pre-Sale, Contract Sale. These are the five outcomes that matter on a D2D shift, and each one requires a different follow-up action.
Not Home with a GPS-tagged Address and a Date/Time creates a revisit record. The rep who returns to a Not Home address on a Tuesday evening rather than re-knocking the same street at 2 PM on a Wednesday is working intelligence rather than volume. The pattern of when specific addresses are occupied is visible in the timestamp data across multiple visits — some households are home on Saturday mornings, others on weekday evenings after 6:30.
Home But Re-Visit is the pre-qualified warm return. The homeowner expressed some interest but wanted to discuss it with their partner, or they were in the middle of dinner, or they asked the rep to come back when the decision-maker is home. The Installation Notes field on a re-visit record captures what the first conversation established, so the follow-up call starts from context rather than from zero.
Pre-Sale moves into the scheduling layer. Scheduling Availability — Morning, Afternoon, Evening — is the commitment the homeowner made about when an installer can come. Capturing this at point of contact means the installation coordinator has the scheduling window before the lead is handed off.
The Territory View at End of Shift
At the end of a four-hour canvassing shift, the Memento database filtered by Date/Time shows every address touched, every result recorded, every hub classification made. Contract Sales and Pre-Sales are the immediate pipeline. Home But Re-Visit addresses are the next-session list. Not Home addresses with GPS coordinates are the geographic record of streets already worked.
The GPS-tagged Address field is the spatial record. Plot the day's Not Home contacts on a map view and you can see exactly which sections of the development have been touched and which have not, without relying on mental recollection of which streets you already worked. The one block you are not sure about — whether you hit the cul-de-sac off the main road — is visible in the location data.
Customer Email and Phone number captured at point of contact are the direct communication channels for installation scheduling and contract confirmation. On a pre-sale lead that needs to be followed up within 24 hours, having both contact methods in the record means the closer can reach out through whichever channel the customer responds to.
The installation notes field is where the physical details go: "smart panel should go on the main floor near the garage entry, customer mentioned existing ADT equipment they want replaced." That level of detail makes the installation appointment productive from the first minute rather than requiring a site assessment conversation that should have happened during the sale.