Every kWh Record Is a Physical Installation With an Address and an Owner
Electricity customer surveys don't fail because surveyors are careless. They fail because the relationship between a billing record and a physical installation is more complex than it looks on paper. IDPEL — the customer ID in PLN's system — links to a metered service point. That service point has an owner (Nama Pelanggan) who may or may not be the person currently living there (Nama Penghuni). The tariff code (R1, R2, B1, I2, and so on) determines the rate tier. The Daya field records contracted capacity in VA. All of that information exists in the system. What the system often lacks is the physical verification that what's installed matches what's registered.
The QIKB survey template closes that gap. It captures the field truth: what pole the SR cable runs from (No Tiang), which gardu (substation) panel it's sourced from, which feeder number (Jurusan), what cable gauge (Tic 2x10, 2x16, 4x10, or 4x35 aluminium), and how the connection type runs — direct (LANGSUNG) or series (Seri). These are the fields that distinguish a billing audit from an infrastructure audit. The billing system knows the tariff. This template knows whether the cable running into the building is the right size for the contracted capacity.
The Identity Layer: NIK, NPWP, and the Privacy Consent Field
NIK (Nomor Induk Kependudukan) and NPWP (Nomor Pokok Wajib Pajak) are the Indonesian national ID number and taxpayer registration number, respectively. Both appear as fields here because QIKB surveys serve dual purposes: they verify physical installation compliance and they reconcile billing identity data against the government identity registry. An account registered under an NIK that doesn't match the current occupant creates a different remediation pathway than an account registered correctly to an owner who rents the property out.
The "Status Info Data Private" field — Bersedia (willing) or Tidak Bersedia (not willing) — captures whether the customer consented to sharing their personal data during the visit. That consent flag is not bureaucratic overhead. It determines whether NIK and contact data collected during the survey can legally flow into downstream regulatory or billing reconciliation processes.
What Happens When No One Is Home
The Hasil Kunjungan (visit result) field has five states: permitted entry, house locked, entry refused, and house empty — plus a null state. This is the same operational triage pattern seen in other field survey templates: surveys don't always conclude. A locked house is different from a refused entry. A vacant property creates a specific follow-up workflow that differs from a re-visit for a locked building.
The dual photo capture — Photo KWh (meter photograph) and Photo Rumah (house/building photograph) — creates the visual evidence chain. A meter photo without a building photo is incomplete; a building photo without a meter photo is just an address. Together with the GPS coordinate (Titik Koordinat) and the optional Garmin GPS device number (No GPS Pelanggan), each record is a geospatially anchored, photographically verified point on the distribution network.
Meter brand (Merk) and manufacture year (Tahun Buat) appear twice in the template — once for the MCB and once for the meter unit — covering the two separately trackable hardware components of each service point installation.