An organic home-delivery operation running twenty SKUs out of a shared kitchen and a WhatsApp order channel hits the same wall every time: the order comes in as a message, the quantities get aggregated into a buying list, and somewhere between the buying list and the delivery the partial payment tracking breaks down. The customer who paid 400 of 600 rupees last week and placed a new order this week has a running balance that lives in someone's memory. The refund for the dal that arrived with moisture damage was promised but hasn't been processed. The final bill calculation requires adding fifteen line items that came in across three separate messages.
The Product Matrix as the Order Interface
The SKU list — Moong Chilka 1kg, Masoor, Toor Dal, Chana Dal, Moong Mogar, Besan, Red Rice Poha, Khichadi mix, Wheat, Wheat Flour, Jowar flour, Ragi flour, organic rice, Red rice — is the grain and flour portfolio that defines the core offering. Each field in a customer record captures the quantity ordered for that item in that delivery cycle.
Mewadi Gud Jaggery, Suji, Corriandar Powder, Chilli Powder, Mustard Seed, Cumin, Fenugreek, Fennel, Moringam Drumstick, Sulpher free Sugar, Turmeric are the spices and specialty items. Jowar Cookies, Ragi Cookies, Maize Cookies, Red rice cookies are the processed goods. Groundnut Oil, Seesam Oil, Sndha Salt, Hand Churned Ghee are the oils and fat products.
Having every product as a dedicated field in the order record means the order entry is the inventory pick list and the invoice simultaneously. Final Bill auto-calculates from the quantities and unit prices. Total weight and Total weight2 give the logistics team the packed weight for delivery routing and pricing.
Payment and Receivables
Payment status and payment details are the accounts receivable fields. A customer marked as partially paid has a different follow-up protocol than one who is fully settled or one who has a pending refund. Partial amount pending captures the specific outstanding balance without requiring a separate receivables calculation.
refund, refund amount, and refund description handle the returns and quality complaints. An organic product business operates on trust — a refund processed correctly and documented is the difference between a repeat customer and a lost one. Having the refund logged against the specific order record means the accounting is accurate and the customer can be credited in the next order rather than requiring a cash settlement.
Your Total Bill Amount is RS.
Your total bill amount is RS. is the summary field that faces the customer — the WhatsApp confirmation number that the customer receives with their order confirmation. Having the calculated total in the record rather than typed separately each time eliminates the arithmetic errors that erode trust in the operation faster than any delivery delay.
Date purchased with Name, Address, contact, and Address text give the delivery record completeness. The address as a geolocation field combined with the text address handles the common situation where the GPS pin is in the right building complex but the delivery instructions require the text to specify the flat number and floor.
Sample Box is the new customer acquisition field — the introductory sample pack sent to a prospect, logged as an order line item with zero revenue but positive cost, tracked against the conversion rate when the prospect places a first full order.